An unedited selection of recent emails from customers:
We have been delighted with every aspect of the picture you produced for us. From the very first phone call discussing what we were hoping to achieve, onto selecting the frame, working with production to agree the layout & taking their suggestions on what would work best, through to the delivery process where we were told when to expect the package which was exactly when it came, to the final moment of anticipation when we opened the package and were truly impressed with the results.
We were looking to have a framed collection of our wedding photos to create a storyboard’ with the key moments of our wedding day. We knew it would be a bespoke, one off creation and were not sure who could do it best. Very soon into the first phone call, my confidence that I was speaking to a supplier who understood what we wanted and could achieve it grew by the second. From then on, every step along the process reinforced that initial confidence and now have the storyboard that we want, have given pride of place in our home and we admire it every day.
My thanks to all involved and I am happy to recommend them to anyone looking for a quality framing services
I have just received my picture frames, I am thrilled with them! They are beautiful. I wanted to thank you for all of your help, both with the mount colours and changing the size of one of the frames, I am glad to say that it fits perfectly. The customer service that I have received has been second to none and I will definitely be buying some more frames from you in the future.
One more thing: Apart from my own stupid mistake, your website is by far the best, easiest and most comprehensive online service for photo and frame I have found, either in the USA or UK. Thank you again for all your help.
the frames arrived Thursday and apart from being very well packed they are gorgeous! Thank you very much for doing such a great job, they both look better than expected. I couldn’t tell from the photo online that the ornate frame with the red picture was actually dark brown with red highlights. Our other furniture is dark brown and the red print works really well with the frame. I was a bit concerned at first that I had spent too much money but I’m really pleased with both of them and glad I ordered!
I have just received the replacement frame and your note and wanted to say a massive thank you!!! It’s made my day! I really didn’t expect a replacement to be made and delivered less than 24 hours after I reported it damaged! Thank you once again for the superb customer service, would you please also pass my thanks to the guys in your workshop, the frames are gorgeous!
I write to say how pleased I am with the items. I am very fussy with framing and mounting, and however hard I look I can find no flaws with your work. Excellent service and speedy turnaround. I’ll be using you again! Regards
Thank you very much for delivering the pictures last Thursday. I thought I would put on record the Works of Art Committee’s delight at how wonderful they are; everything and more than they had hoped for. Two of the members were so impressed with the quality of the framing that they asked for your contact details to be passed on. One is a very grown up gallery owner and the other a leading architect.
I received my order today, and I have to say I am more than pleased with the end product. The quality of the image and the frame is excellent, I’d like to thank you all at Pictureframes.co.uk for providing such a wonderful service.
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